The terms that govern bookings, payments, cancellations, and disputes between customers and vendors on Afrivendor.
Last updated: 28 August 2026These Terms of Service ("Terms") govern how you use the Afrivendor marketplace to request, offer, book, and pay for services. They apply alongside our Terms of Use and Privacy Policy. By creating an account or using Afrivendor, you agree to these Terms.
Afrivendor is operated by Afrivendors Ltd (Company No. 15993741), 34-35 Hatton Garden, London EC1N 8DX, United Kingdom ("Afrivendor", "we", "us").
Afrivendor is a platform that connects customers with independent service providers and fashion vendors — for example home services, beauty, events, and custom fashion. We currently support customers and vendors across the United Kingdom.
Afrivendor is not the provider of any service booked through the platform. Vendors are independent businesses or individuals, not our employees, agents, or partners. Each service is delivered under a direct arrangement between the customer and the vendor, and Afrivendor is not a party to that arrangement.
Vendors go through a verification step before they can accept requests, which typically involves valid ID and, where applicable, proof of business registration. Verification reduces risk but does not guarantee the quality, safety, or outcome of any specific job. You should review a vendor's profile, ratings, and past reviews before confirming a booking.
You must be at least 18 years old and able to form a binding contract to use Afrivendor. Both customers and vendors need a verified account to send or receive requests, messages, and make or receive payments.
Customers can make a direct booking with a vendor or submit a Request for Service (RFS) describing the category, scope, budget range, preferred date, and location. Matching vendors are notified and may respond with an offer.
Once a vendor responds, you can message them in-app to discuss scope and pricing before accepting an offer. A booking is only confirmed once the required deposit has been successfully processed — the deposit amount, typically a percentage of the total quoted price, is always shown to you before you confirm payment.
All communication and payment related to a booking must happen through Afrivendor. Do not agree to be paid, or to pay, outside the platform to avoid fees — this removes the protections described in these Terms and may result in account suspension.
Payments are processed securely through our payment provider, Stripe. Afrivendor does not store your full card details.
Funds you pay are held by the platform rather than released directly to the vendor up front. Funds are released to a vendor's wallet once the job is marked complete and any confirmation window has passed, or once a dispute (if any) has been resolved.
Afrivendor may charge vendors a commission on completed bookings. Fees are shown in the vendor's account and are subject to change with reasonable notice, as described in our Vendor Terms.
While a booking is still pending (the vendor has not accepted yet), a customer can cancel at any time for a full refund of what they paid — no platform fee is taken. If the vendor doesn't respond within 24 hours, the booking is cancelled automatically and refunded in full.
After a vendor accepts, customers have a 24 hours window to cancel for a 90% refund of what they paid (a 10% platform fee applies). This self-service cancellation window is not available where the appointment is due to start within 36 hours of acceptance.
Where the self-service cancellation window has passed, or the appointment is coming up soon, a customer can still request cancellation. This is sent to our team for review, and any refund is not automatic — we decide how funds are settled based on the circumstances and follow up with both parties.
Vendors who repeatedly cancel accepted bookings, or who cancel without a valid reason, may face limits or suspension under our Vendor Terms.
If a service isn't delivered as agreed, either party can open a dispute on the relevant booking and provide supporting evidence such as photos or messages.
Our team reviews the evidence and information provided by both sides. While a dispute is open, related funds are placed on hold. Outcomes may include a full refund, a partial refund, full payment to the vendor, or another resolution appropriate to the case.
Dispute resolution typically takes 2–14 business days; we aim to resolve most cases within 3–7 business days. Our decision on a dispute is final for the purposes of releasing held funds, without prejudice to either party's other legal rights.
When using Afrivendor, you agree not to:
If you feel unsafe or suspect fraud, stop communicating outside the app, do not share payment details directly with the other party, and report the account immediately through in-app support so our team can investigate.
We may limit, suspend, or terminate your access to Afrivendor if you violate these Terms — for example through repeated cancellations, policy violations, or fraudulent activity. Where reasonably possible, we will tell you the reason and give you a way to respond.
You may close your account at any time by contacting us or through your account settings, subject to any outstanding bookings, payments, or disputes being resolved first.
Afrivendor provides the platform that connects customers and vendors; we are not responsible for the acts, omissions, or quality of work of any vendor or customer. To the fullest extent permitted by law, we are not liable for any loss or damage arising from a service arranged through the platform, except where caused by our own negligence, wilful default, or breach of these Terms.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or fraud.
We may update these Terms from time to time to reflect changes to our services or legal requirements. Where changes are material, we will give reasonable notice before they take effect. Continued use of Afrivendor after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections available to you in your country of residence.
Questions about these Terms can be sent to contact@afrivendor.com or to Afrivendors Ltd, 34-35 Hatton Garden, London EC1N 8DX, United Kingdom.
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